Privacy Policy

1. Who We Are

This website is operated by Mrs Mops Housekeeping & Cleaning Services, a sole trader providing domestic cleaning and housekeeping services in Hexham and the Tyne Valley.

For the purposes of UK data protection law — including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 — Mrs Mops is the data controller of the personal information collected through this website.

If you have any questions about how we use your data, please get in touch using the contact details at the bottom of this page.

2. Information We Collect

We only collect personal information that you actively provide to us. This website does not use tracking cookies, analytics software, or advertising tools.

Via the contact form

When you use the contact form on this website, we collect:

• Name — so we know who we're speaking to
• Email address — to respond to your enquiry
• Phone number — optional, if provided
• Service interest — the service type you select
• Message content — the details you share with us

Via Facebook Messenger

If you contact us via the Facebook link on our website, any information you share is subject to both this policy and Meta's Privacy Policy. We use only what you send us to respond to your enquiry.

Technical data

Our website is hosted by Netlify. Netlify may collect standard server log data (such as IP addresses and page requests) as part of normal hosting operations. This is governed by Netlify's Privacy Policy. We do not have access to or control over this data.

3. How We Use Your Information

We use the information you provide solely to respond to your enquiry and, if you become a client, to arrange and manage your cleaning or housekeeping visits.

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

Lawful basis for processing

Under UK GDPR, we rely on the following legal bases:

4. How Long We Keep Your Data

We keep your information only for as long as is necessary for the purpose it was collected:

• Enquiries that don't proceed — deleted within 6 months of last contact.
• Active client records — retained for the duration of the service relationship.
• Former client records — retained for up to 6 years after the end of the relationship, as required for tax and legal purposes under HMRC guidelines.

Once the applicable retention period has passed, your data is securely deleted.

5. Your Rights

Under UK GDPR, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at any time — we will respond within one calendar month.

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete information.
• Right to erasure — ask us to delete your data where there is no compelling reason for us to keep it ("right to be forgotten").
• Right to restrict processing — ask us to pause how we use your data while a complaint or query is resolved.
• Right to object — object to processing based on legitimate interests. We will stop unless we can demonstrate compelling grounds to continue.
• Right to data portability — request your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We'd always appreciate the chance to resolve any concern directly first.

6. Who We Share Your Data With

We do not sell or trade your personal information. We share it only in the following limited circumstances:

• Netlify — our hosting provider processes form submissions on our behalf. They act as a data processor under appropriate data protection terms. See Netlify's Privacy Policy.
• Meta (Facebook) — if you contact us via Facebook Messenger, Meta processes that communication. See Meta's Privacy Policy.
• Legal requirement — if required to do so by law, court order, or regulatory obligation.

No personal data is transferred outside the United Kingdom or European Economic Area except where the service providers above have appropriate safeguards in place (such as adequacy decisions or standard contractual clauses).

7. Cookies

This website does not use cookies for analytics, advertising, or tracking purposes. The site may use essential session-level cookies set by Netlify as part of normal hosting and form submission operations. These are strictly necessary for the website to function and are not used to track you across other sites.

No cookie consent banner is required for strictly necessary cookies under UK law.

8. Security

We take reasonable steps to protect your personal information. This website is served over HTTPS (encrypted), and contact form submissions are handled by Netlify's secure infrastructure.

We store any retained client information securely and access it only when necessary to manage your bookings.

No data transmission over the internet is entirely risk-free. If you have concerns, you're welcome to contact us directly by phone or in person.

9. Links to Other Websites

This website contains a link to our Facebook page. Once you leave our site, we are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time — for example, if our services change or data protection law is updated. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

Continued use of this website after a change constitutes acceptance of the updated policy.